Meet team Bamara as we shine our spotlight on Kaitlyn, our Call Centre Admin Officer based in Taree.

Kaitlyn plays a crucial role in assisting and connecting our customers to our team across Australia for further support across our programs and services.

Welcome Kaitlyn, tell us a little about yourself and your role?

I was born in Taree, NSW, and I have a 20-month-old daughter. I love to play basketball and go to the beach with my daughter. I work full time for Bamara as the Call Centre Admin Officer.

What is a typical day like at Bamara for you?

The phone starts ringing at 8:30 am and doesn’t stop all day. No two calls are the same, and that’s what makes my job so diverse and exciting.

What led you to this line of work?

I enjoy helping people and making a difference in people lives.

How has Bamara helped you in your career development so far?

Bamara has provided me with online training as well as on the job training. I have learnt about Indigenous Culture in our community and other parts of Australia.

Did you have any jobs that you can look back on while growing up and if so – what did it teach you?

I worked in a café and other hospitality roles; I learned a lot about people in these positions and customer service.

What do you find the most exciting part of your job?

There are no two days the same. I always have something to do and look forward to coming to work.

What are some of the key skills you have brought with you or gained since joining Bamara?
I have learnt that everyone has a story. Some of the skills I have learnt are being empathetic towards others and being solution-focused.

What has been some of the memorable achievements you’ve been part of with the team.
I think that achievement for us in Taree would be how we navigated our way through the flood situation in our Taree office. It was challenging, but everyone worked together and got on with the job with minimal interruption to the call centre operations.

What are some of your hobbies or interests that you love to do outside the office?
I like being with my friends, and I enjoy playing basketball with a lovely bunch of ladies on a Tuesday night.

If you could go anywhere in the world, where would you go and why?
I would go back to Scotland to meet my great grandparents for the first time.

What is the best piece of advice you’ve been given?
My mum has always told me that everything would work out how it is meant to, in the end, so do not stress over things out of your control.

What is your favourite thing about working for Bamara?
My favourite thing about working for Bamara is the team I work with; everyone is always understanding and willing to help each other- I have formed many great friendships.